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Frequently Asked Questions

What is Thorex? +

Thorex is an instant cryptocurrency exchange platform that provides Bitcoiin2Gen (B2G) to exchange into other cryptocurrencies, e.g., BTC, ETH and Fiat, e.g., USD, and EUR at current market rates.

How does Thorex work? +

We take B2G/BTC/ETH/USD/ETH deposits on one side and B2G deposits on the other side of the trade, then we allow our customers to exchange their cash for B2G or vice versa.

Why should I trust Thorex? +

Thorex is backed by Dragon Mining. Thorex is a leading and promising purpose-based exchange for providing B2G exchange services. Thorex offers safe and fast transactions without revealing users identities and each account protected with 2-factor authentication.

How to start using Thorex?

How do I Setup my account? +

Thorex account is simple, quick and free to set up. To create a Thorex account, Click open an account, complete the form and activate your account. After verifying, you can fund your account with B2G or cash and start trading!

How Secure is my account? +

2-Factor authentication is a method for keeping your account protected. To keeping secure your Thorex account, you will be required to use a case-sensitive password.

How do I deactivate my account? +

You can deactivate your Thorex account anytime, there is no option to delete an account, so you may return anytime you want.

Trading with Thorex

What’s the wallet address? +

A wallet is a digital place where you store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that are associated with a particular wallet. Thorex does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on Thorex, you need to give a wallet address where you can receive your traded currency. To trade B2G, you can use your B2G wallet.

How do I get a wallet address? +

Just figure out, what coin do you want to buy and seek a stable wallet version. As a rule, each coin has its official wallet client. Note that each wallet has its unique address or a tag with a private key that is required to restore your wallet if it is lost. Thorex never asks your private keys. Store them in a safe place and never show anyone. Once private keys are stolen, your wallet with all the coins will be lost forever.

What's the recipient’s address? +

There is always a sender and a recipient. The recipient’s address is the wallet address that will receive currency you want to buy. For example, if you're going to buy B2G, you should specify B2G wallet address in the recipient field. In general, the recipient’s wallet address is a customer's address Thorex will send coins to once a transaction is complete.

How to trade with Thorex? +

After funding your account, it is time to start a trade. Click trade in the main menu. There are two types of orders: instant orders and limit orders. Instant orders are very simple to use, but limit orders give you the power of setting the price you wish to pay or get for your B2Gs. It is up to you to decide which one to use. We recommend instant orders for people who would like to make a trade as soon as possible and limit orders to people who have experience in market trading.

How do I cancel my transaction? +

Blockchain transactions are irreversible and cant be canceled. Once a transaction is made (money is sent to a particular wallet address), it cannot be rolled back. So, if you are going to exchange cryptocurrency, be sure to double check all payment details carefully before sending.

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